Shipping and Delivery Policy

This policy explains how Beit Al-Aseilat products are prepared and delivered. Timeframes and costs vary by area and product type.

Delivery Areas

Delivery is available within supported areas in Jordan, depending on the customer’s address and the nature of the order. Availability and cost are confirmed before dispatch where necessary.

Collection from Our Location

Orders may be collected from Beit Al-Aseilat in Jerash—near the handicraft market and archaeological site—after the order is confirmed ready.

Preparation and Delivery Time

Preparation begins once the order is confirmed. Made-to-order products or large quantities may require additional time, which will be communicated to the customer in advance.

Delivery Fees

Fees are calculated according to the delivery area and order size. They appear at checkout or are communicated before final confirmation.

Customer Information

The customer is responsible for providing an accurate name, phone number, and address. An order may be delayed if we cannot reach the customer or the address is incomplete.

Inspecting Your Order on Delivery

Please inspect the packaging and order upon delivery. If an item is damaged, missing, or incorrect, contact us within 24 hours at 0775707533.